PRIVACY POLICY
The protection of your personal data is a priority for UBA
HERITAGE AND WINE. Below, we describe who we are, for what purposes we can use
your personal data, how we treat it, with whom we share it, how long we keep
it, and also the ways to get in touch with us and to exercise your rights.
Who are we?
Your data will be treated by Luisa Oliveira EIRL, registration number 242307396,
(hereinafter referred to as UBA HERITAGE AND WINE).
UBA HERITAGE AND WINE is the data controller within the meaning General Data
Protection Regulation (hereinafter referred to as GDPR).
Why do we treat your information?
Your personal data may be collected and processed by UBA
HERITAGE AND WINE for the following purposes:
a) For the fulfilment of legal obligations to which UBA HERITAGE AND WINE is
subject, in particular communications to foreign and border services and
billing purposes.
b) For the purpose of performance of Temporary accommodation contract for
tourists celebrated with UBA HERITAGE AND WINE, particularly payment
transactions, management of check-in’s and check-out’s, management of guests,
charge a deposit, providing complementary services to the stay as extraordinary
cleaning or transfers, contractual obligation management or for pre-contractual
diligence purposes.
c) For the purpose of mobile and email communications, with information and
commercial communications, digital platforms, within the scope of UBA HERITAGE
AND WINE marketing strategies, commercial and contractual information and
communications, as well as for requests for information.
d) For the purpose of protecting property or held assets by UBA HERITAGE AND
WINE, as well as for statistical analysis purposes.
The non-supply of personal data for the purposes provided for in points (a) and
(b) leads UBA HERITAGE AND WINE in non-compliance with statutory obligations
and consequently the possibility of resolution of the Temporary Accommodation
Contract for Tourists celebrated, without the right to any compensation, as
well as deficit services provided by UBA HERITAGE AND WINE that cannot be
attributable to it.
What kind of personal data do we collect?
Within the scope of its activity, UBA HERITAGE AND WINE will
collect and process the personal data necessary to provide the contracted
services, requests for information or pre-contractual management, namely
identification, contact, bank or payment card data.
What do we treat your information for?
The processing of your personal data will be carried out on
the basis of the implementation of the temporary accommodation contract to
tourists and the fulfilment of legal obligations imposed on UBA HERITAGE AND
WINE, in particular by legislation on matters of entry, permanence and
departure of foreigners in the national territory and fiscal legislation
(article 6 no. 1 (b) and (c) of the GDPR).
In addition, the personal data collected for the purposes provided for in point
(c) of the preceding paragraph are based on the consent by itself rendered to UBA
HERITAGE AND WINE for their treatment (article 6 no. 1 (a) of the GDPR).
For the purposes provided for in point (d) of the preceding paragraph, UBA
HERITAGE AND WINE shall proceed to the processing of personal data, based on
the legitimate interest it has pursued (article 6 no. 1 (f) of the GDPR).
How long have do we keep your information?
Without prejudice to legal provisions, regulatory or
judicial determination in contrary, the personal data collected shall be kept
only for the minimum period necessary for the purposes which have motivated
their collection or subsequent treatment.
Who can we transmit your personal data?
UBA HERITAGE AND WINE may need to share some of your
personal data with other recipients. These recipients include:
a) Organizations and/or companies affiliated to UBA HERITAGE AND WINE whenever
they respect an equivalent policy on the protection of personal data.
b) Public entities to which UBA HERITAGE AND WINE is legally obliged to provide
information, in particular the Foreign and Border Services and the DGCI –
Directorate-General for Taxes.
c) Subcontractors providing certain services related to your personal data
under the cover of a sub-contract and with the sole purpose to provide
technical assistance to UBA HERITAGE AND WINE. These include, particularly,
site hosting providers, mail marketing service providers, cleaning service
companies, lawyers firms, accounting firms and insurance companies.
d) Competent authorities to which UBA HERITAGE AND WINE is legally obliged to
disclose information during judicial proceedings or to detect technical and/or
security problems, such as judicial entities or competent control authorities.
Are my data transferred to countries outside the European
Union?
Your personal data, collected by UBA HERITAGE AND WINE, will
not be transferred to any entity established outside the territory of the
European Union.
Exceptionally and subject to certain conditions, UBA HERITAGE AND WINE may
transfer your personal data to countries outside the territory of the European
Union, in accordance with the applicable legislation, namely for the purposes
of data hosting or storage, technical processing subcontracting, back-up and
recovery of hosted data, development of services.
UBA HERITAGE AND WINE assures you that it will not transfer your personal data
to countries that do not guarantee an adequate level of protection, in
accordance with the provisions of the GDPR.
What are my rights?
At any time, in accordance with GDPR, you may request access
to your personal data, as well as to its rectification or deletion, limitation
of the treatment performed, the right of opposition and the right to data
portability.
If the applications submitted are manifestly unfounded or excessive, in
particular due to their repetitive nature, UBA HERITAGE AND WINE may require
payment of a reasonable fee taking into account the administrative costs of
providing the information or communication, or taking the measures requested or
refusing to comply with the request.
In the case of personal data whose treatment by UBA HERITAGE AND WINE is
legitimate in the consent granted by you, the right to withdraw the consent is
granted, without the exercise of such right being able to compromise the
lawfulness of the treatment carried out with on the basis of the consent
previously given, nor the subsequent processing of the same data, based on
another legal basis, such as the fulfilment of the contract or the legal
obligation to which UBA HERITAGE AND WINE is subject.
It also has the right to file a complaint with the National Data Protection
Commission.
Security and confidentiality
We are committed to keeping your data secure and we use
appropriate security measures to ensure your personal data are protected and to
prevent access to them by unauthorised persons. However, the transmission of
data over the Internet is not completely secure and we cannot provide an
absolute guarantee of the security of the information transmitted through our
site.
We also respect the confidentiality of your information. Therefore, we do not
sell, distribute or make your information commercially available in any other
way, to any third party. UBA HERITAGE AND WINE undertakes to keep your
information confidential in accordance with this Privacy Policy and with the
applicable legislation.
Do you have any questions?
If any doubts remain in relation to the processing of your
personal data, or if you wish to exercise any of your rights, please contact
us:
E-mail: info@ubaporto.com
Adress: Rua da Igreja de Cedofeita, 67, 4050-306
Porto
Please keep in mind that UBA HERITAGE AND WINE occasionally
updates this Privacy Policy. Therefore, please review this document from time
to time to ensure you have the latest information.
COOKIE POLICY
What are cookies?
We may collect information from you using “cookies”. Cookies
are small data files stored on your computer’s hard drive, or mobile device in
your browser.
We may use both cookies (which expire after you close your browser) and cookies
without an expiration date (which remain on your computer, or mobile device
until you delete them) to provide you with a more personal and interactive
experience on our website.
We use two types of cookies: Cookies placed by us on your computer or mobile
device, which we use to recognize you when you return to visit our website; and
third-party cookies that are for services provided by third parties on our
website, and that can be used to recognize when your computer, or mobile device
visits our and other websites.
Cookies we use
Our website may use the following cookies described below:
Essential cookies
These cookies are necessary to provide the services
available on our website, so that you are able to use some of its features. For
example, they may allow you to log in to the owner area, or to upload content
from our website quickly. Without these cookies many of the services available
on our website may not work properly, and we only use these cookies to provide
you with a good service.
Function cookies
These cookies allow you to remember the choices you made on
our website, such as language, login details, as well as other choices you made
that can be customized by you. The purpose of these cookies is to remember all
the choices you made to create a more personalized experience without having to
re-enter your data on our website.
Analysis and performance cookies
These cookies are used to collect information about traffic
on our website and how users use and navigate the website. The information
collected does not identify any user in particular. It includes the number of
visitors to our website, the websites that recommend our website, the pages
that users visit, the possible websites they have previously visited and other
similar information. We use this information to improve and monitor the
activity of our website.
We use Google Analytics for this purpose, which uses its own cookies. They are
used only to improve the way our website works.
You can find out more information about Google Analytics
cookies here:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Learn more about how Google protects your data here:
http://www.google.com/analytics/learn/privacy.html
You can avoid using this Google Analytics cookie on your
browser by installing an extension on google chrome, you can download this
extension here:
https://tools.google.com/dlpage/gaoptout?hl=pt-BR
Advertising cookies
These cookies analyze how you browse so that we can show you
ads that are likely to be of interest to you. These cookies use information
from your browsing history that with your permission shows you relevant
third-party ads, based on your interests. You can disable cookies that store
your browsing history by visiting the website http://www.youronlinechoices.com/uk/your-ad-choices .
If you choose to remove this type of cookies, you will still see the ads, but
they will not be relevant according to your interests.
Social network cookies
These cookies are used when you share information on social
networks, or in some way you have access to our content through social networks
such as Facebook or Instagram.
Disabling cookies
You can remove or reject the use of cookies through your
browser settings. To do this, we recommend that you follow your browser’s
instructions (you can usually find this information in your browser’s
“settings” in “help”, or “tools”). Most browsers automatically accept cookies
until you change their settings.
If you do not accept our cookies, your experience on our site will not be as
pleasant. For example, we may not recognize your computer or mobile device and
you may have to log in each time you enter our website.
COMPLAINTS
For any type of complaints you are welcome to contact us by phone: +351 966 987 266,
by e-mail: info@ubaporto.com, or leave your complaint via the online platform Livro de Reclamações.
CONSUMER DISPUTES
CONSUMER INFORMATION
In case of dispute the consumer may resort to an Alternative Resolution Entity Consumer:
Centro de Arbitragem de Conflitos de Consumo – Porto (CICAP)
Rua Damião de Góis n.º 31, Loja 6, 4050-225 Porto
cicap@cicap.pt
+351 225 508 349
www.cicap.pt
More information at Portal do Consumidor:
www.consumidor.pt